Privacy Policy
Privacy Policy
Lina Capovilla Naturopathy
Effective Date: 11 May 2026
Lina Capovilla Naturopathy is committed to protecting your privacy and handling your personal information with integrity and care.
This Privacy Policy explains how personal and sensitive information is collected, used, stored and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. The Information We Collect
To provide naturopathic and integrative health services, we may collect:
Personal Information
Full name
Date of birth
Address
Email address
Phone number
Sensitive Health Information
Medical history
Symptoms and diagnoses
Test results
Medications and supplements
Lifestyle, dietary and wellness information
Consultation notes
Website and Digital Information
IP address
Device and browser data
Cookies and analytics information
Newsletter subscription details
Information provided via contact or booking forms
Health information is classified as sensitive information under Australian law and is handled with a higher level of protection.
2. How Information Is Collected
Information is collected directly from you:
During consultations (online or in person)
Through health questionnaires and intake forms
Via online booking systems
When you subscribe to newsletters or educational content
When purchasing digital programs or resources
Through email, phone or website contact forms
We may also collect limited information automatically through website analytics and cookies.
3. Why We Collect Your Information
Your information is collected for the purpose of:
Providing personalised naturopathic care
Developing treatment plans
Communicating about appointments and services
Facilitating pathology testing and referrals (with consent)
Delivering digital resources or programs
Sending educational or marketing communications (where you have opted in)
Meeting professional, ethical and legal obligations
We do not sell or rent your personal information.
4. Disclosure of Information
Personal information may be disclosed where necessary to:
Secure practice management or booking platforms
Pathology laboratories (with your consent)
Other health practitioners involved in your care (with consent)
IT, website or email service providers
Government or regulatory bodies where legally required
Some third-party platforms may store data on servers located overseas. Reasonable steps are taken to ensure these providers maintain appropriate privacy standards.
5. Storage and Security
Personal and health records are stored securely using password-protected systems and appropriate technical safeguards.
Access to information is restricted to authorised personnel only.
Records are retained in accordance with Australian legal and professional record-keeping requirements.
6. Cookies and Website Analytics
This website may use cookies and analytics tools to improve functionality and understand website usage.
You may disable cookies through your browser settings; however, this may affect website performance.
7. Access and Correction
You may request access to the personal information held about you and request corrections where necessary.
Requests can be made in writing to:
Email: support@linacapovilla.com
We will respond within a reasonable timeframe in accordance with legal requirements.
8. Marketing Communications
If you subscribe to email updates or newsletters, you may unsubscribe at any time using the link provided in the email or by contacting the clinic directly.
9. Complaints
If you have concerns about how your personal information has been handled, please contact the clinic in writing.
We take privacy concerns seriously and will investigate and respond within a reasonable timeframe.
If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Updates to This Policy
This Privacy Policy may be updated periodically. The most current version will always be available on this website.